Terms of service

labelprint.com - General Terms & Conditions

Last Updated: 17th February 2025

Section 1: Validity of the General Terms & Conditions (GTC) and Users of the Online Shop

1.1 Scope of Application

These General Terms & Conditions (“GTC”) govern all contracts with Labelprint.com Limited (“Labelprint.com”), including purchases made via our online shop. Any additional or conflicting terms proposed by the customer will not apply unless explicitly agreed in writing.

1.2 Business-to-Business (B2B) Sales Only

Labelprint.com only sells to businesses and does not supply products to consumers. By placing an order, you confirm that you are purchasing for commercial, industrial, professional, or trade purposes.

Consumer protection laws do not apply to transactions with Labelprint.com. This includes (but is not limited to): (1) United Kingdom: The Consumer Rights Act 2015 does not apply to orders placed for business purposes. (2) United States: No Federal Trade Commission (FTC) consumer protection laws or state-level consumer rights laws apply to purchases from Labelprint.com.

If a court determines that you qualify as a consumer, any applicable rights shall be limited to the minimum extent required by law.

1.3 Legal Validity & Partial Invalidation

If any part of these GTC is found to be invalid or unenforceable, the remaining provisions shall continue to apply. Any invalid clause shall be modified only to the extent necessary to comply with the law, preserving its intended commercial effect.

1.4 Ordering Methods

Customers can place orders through: Labelprint.com online shop (preferred), Quotation requests, Orders via email, Orders by telephone, Live chat tool. These GTC apply to all orders, regardless of the ordering method used.

1.5 Business Verification & Right to Refuse Orders

By placing an order, you confirm that: (1) You are not a consumer and are purchasing solely for business purposes. (2) You have the legal authority to enter into a contract on behalf of your business. If Labelprint.com has reason to believe you do not meet these criteria, we may cancel your order and/or terminate your account at our sole discretion.

Section 2: Contracting Entity

All contracts and transactions are concluded with:

Labelprint.com Limited

First Floor, Embsay Mills, Skipton, BD23 6QF, United Kingdom

Email: help[at]labelprint.com

Registered in England & Wales

Company Registration Number: 15774376

VAT ID Number: GB482765258

Section 3: Subject Matter of the Contract

3.1 Manufacture & Supply of Labels

Labelprint.com manufactures and supplies custom labels based on the specifications provided by the customer (“the Customer”). These specifications include: Size & dimensions, Materials & finishes, Artwork & design The Customer is solely responsible for ensuring that all specifications are accurate and complete before placing an order.

3.2 Subcontracting & Third-Party Services

Labelprint.com may subcontract or outsource any part of the manufacturing, finishing, or fulfillment process without additional cost to the Customer. This may include: Printing, Cutting & finishing, Packaging & fulfillment. Subcontracting does not affect Labelprint.com’s obligations to meet the agreed specifications and delivery terms.

Section 4: Definitions

For the purposes of these General Terms & Conditions, the following definitions apply:

Customer – A business entity or individual acting for commercial, industrial, professional, or trade purposes when placing an order with Labelprint.com. Ordering Party – The Customer who places an order with Labelprint.com, either through the online shop, email, telephone, or any other accepted ordering channel. Print-Ready Artwork – Artwork files that: (1) Meet Labelprint.com’s technical specifications, including format, resolution, color mode (CMYK), and bleed requirements, (2) Are fully prepared for printing without the need for further modification, (3) Have been approved by the Customer as final and ready for production. Labelprint.com does not review or modify artwork unless an Artwork Service has been booked separately. Order Confirmation – The official confirmation issued by Labelprint.com after verifying an order. A confirmation may be provided via email or through the Customer’s online account. An order is only binding once Labelprint.com issues an Order Confirmation. Business – Any entity or individual purchasing goods or services from Labelprint.com exclusively for business, trade, industrial, or professional purposes. This includes sole traders, partnerships, limited companies, and other legal entities. Quotation – A non-binding price estimate provided by Labelprint.com based on the Customer’s requested specifications. Prices in quotations are subject to change before order confirmation.

Section 5: Governing Law & Jurisdiction

5.1 Governing Law

These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England & Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to transactions with Labelprint.com.

5.2 Jurisdiction for Non-U.S. Customers

For Customers outside the United States, all disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

5.3 Arbitration for U.S. Customers

For Customers in the United States, any dispute, controversy, or claim arising from these Terms shall be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration will take place in Wilmington, Delaware and will be conducted in English. Both parties waive their right to a jury trial to the extent permitted by law. Each party shall bear its own arbitration costs unless the arbitrator rules otherwise.

5.4 Attorney’s Fees & Collection Costs

If Labelprint.com initiates arbitration or legal proceedings to collect unpaid amounts, the prevailing party is entitled to recover reasonable attorneys’ fees and costs, subject to applicable law. In jurisdictions where fee-shifting is restricted, this clause shall apply only to the extent permitted by law and does not affect the remaining Terms.

Section 6: Binding Contract & Customer Account

6.1 Customer Account Creation

Customers must create an account on Labelprint.com to place an order. Registration is free of charge and does not create any obligation to purchase. A registered account allows customers to: Upload and manage print-ready artwork, Track orders and invoices, Access saved quotations.

6.2 Order Placement & Contract Formation

Orders can be placed via: Labelprint.com online shop, Email or telephone, Quotation request forms Clicking the “Order Now” button (or similar) constitutes a binding offer by the customer, but the contract is only formed when Labelprint.com issues an Order Confirmation.

6.3 Uploading Artwork & Customer Responsibility

Customers are responsible for ensuring all artwork is print-ready before submission. Labelprint.com does not verify artwork for design, legal compliance, or technical accuracy unless an Artwork Service is booked.

6.4 Handling of Unresponsive Customers

If a customer fails to respond within 30 days after Labelprint.com requests approval or clarification, the order may be canceled. If production has not started, a refund may be issued, subject to reasonable deductions for allocated materials or pre-production costs. If an Artwork Service was booked separately, no refunds will be provided once the service is complete.

6.5 Customer Account Deletion

Customers may delete their account by submitting a request to help[at]labelprint.com. Account deletion removes all order history and stored artwork. Labelprint.com is not responsible for retrieving deleted account data.

Section 7: Payment Terms & Sales Tax

7.1 Payment Requirements

Full payment is required before production begins, unless Labelprint.com has approved credit terms. For customers with approved credit terms, payment is due 30 days from the invoice date.

7.2 Accepted Payment Methods

Customers may pay using: Credit Card (charged immediately),  PayPal, Bank Transfer, Direct Debit, Payment on account (only for approved customers, subject to credit check)

7.3 Late Payments & Interest Charges

If payment is not received within 30 days of the invoice date, the customer agrees to: (1) Pay interest at 1.5% per month (18% per annum), calculated on a simple interest basis, (2) Cover all reasonable collection costs, including legal fees if necessary, (3) Labelprint.com reserves the right to suspend future orders until outstanding balances are cleared.

7.4 Unauthorized Chargebacks & Payment Disputes

Customers must attempt to resolve any payment disputes directly with Labelprint.com before initiating a chargeback. If a chargeback is initiated without prior dispute resolution, Labelprint.com may: (1) Suspend the customer’s account and refuse future orders, (2) Pursue legal action to recover disputed funds, (3) Charge the customer for any administrative or bank fees incurred.

7.5 Sales Tax & VAT

Prices are exclusive of sales tax, VAT, or other applicable taxes, which will be calculated at checkout. Customers outside the UK may be responsible for paying import duties, local taxes, or customs fees, depending on their location. Labelprint.com is not responsible for customs delays or additional fees charged by local authorities.

Section 8: Responsibility for Print-Ready Artwork

8.1 Customer Responsibility for Artwork

Labelprint.com does not modify or check artwork for accuracy unless an Artwork Service is booked. The customer is solely responsible for ensuring that submitted artwork: (1) Meets Labelprint.com’s technical specifications, including resolution, format, bleed, and color settings, (2) Is free of errors related to spelling, design, or misalignment. (3) Does not contain copyrighted or trademarked content without permission.

8.2 Proofing & Approval Process

If an Artwork Service or proofing service is booked, the customer must approve the final file before production. Approval delays affect production timelines, and Labelprint.com is not responsible for missed deadlines due to late approvals. If a customer is unresponsive for 30 days, Labelprint.com may: (1) Cancel the order if production has not started. (2) Deduct reasonable costs for allocated materials or pre-production work before issuing any refund.

8.3 Color Accuracy & Press Proofs

Digital printing cannot guarantee 100% color accuracy due to variations in materials, ink density, and finishing options. Electronic proofs do not guarantee color accuracy because screens display colors in RGB, while printing uses CMYK. Customers requiring exact color matching must order a Press Proof (printed on the final production material). Labelprint.com will not reprint orders due to minor color variations unless the discrepancy falls outside industry-accepted tolerances.

8.4 Liability Disclaimer

Labelprint.com is not liable for: (1) Errors in artwork files submitted by the customer. (2) Minor color variations between proof and final print. (3) Delays caused by late approvals or customer unresponsiveness. (4) Variances in print quality due to customer-supplied artwork that does not meet specifications.

Section 9: Shipping & Risk Transfer

9.1 Dispatch & Delivery

Seller will cover standard shipping costs as part of the purchase price. However, all shipments remain F.O.B. Seller’s Facility, and risk transfers to Buyer upon pickup by the carrier. Seller is not responsible for loss, damage, or delays once goods leave Seller’s facility. Additional shipping insurance is available upon request and at Buyer’s expense. Orders are shipped once production is complete and full payment has been received unless credit terms apply. Labelprint.com chooses the shipping carrier unless the customer provides specific instructions. Partial deliveries may occur for large or complex orders. Each partial shipment may be invoiced separately.

9.2 Risk Transfer & Labelprint.com Liability

Risk of loss or damage transfers to the customer as soon as the order leaves Labelprint.com’s premises. Labelprint.com is not responsible for transport-related delays, damages, or lost shipments once the carrier has taken possession. Customers must inspect goods upon delivery and report any issues promptly.

9.3 Reporting Damaged or Lost Shipments

The customer must report any damaged, lost, or missing shipments within 48 hours of delivery by providing: (1) Photographic evidence of damage, (2) The shipping carrier’s tracking details, (3) Claims made after 48 hours may not be accepted.

9.4 Customs Duties & Import Taxes

Customers are responsible for all customs duties, import taxes, and regulatory fees in their destination country. Labelprint.com is not liable for customs delays or additional fees charged by local authorities. Insurance is only arranged upon customer request and at the customer’s expense.

9.5 Refused or Unclaimed Shipments

If a shipment is refused upon delivery or remains unclaimed, the customer is responsible for: (1) Return shipping fees (2) Storage costs (0.5% of order value per month, up to 5% total), (3) Re-delivery fees. If an order is returned to Labelprint.com due to non-collection, it may be held for 10 days before Labelprint.com disposes of the goods.

Section 10: Returns & Refunds

10.1 No Returns Policy (Custom Orders Are Final)

All Labelprint.com products are custom-made to the Customer’s specifications and cannot be returned or exchanged once production has started. If production has not yet started, Labelprint.com may, at its sole discretion, allow an order cancellation. Approval of cancellation requests is not guaranteed and may be subject to deductions for pre-production costs.

10.2 Claims for Production Defects

Refunds or reprints are only offered in cases of verified production defects. Minor variations in color, material texture, or finishing that fall within industry-accepted tolerances do not qualify as defects.

10.3 Reporting a Defect

Customers must report any production defects within 7 days of receiving their order. The claim must include: (1) Photographic or physical evidence of the defect, (2) A description of the issue and how it affects product usability. (3) Defect claims submitted after 7 days may not be accepted.

10.4 Resolution for Verified Defects

If a production defect is confirmed, Labelprint.com may, at its sole discretion: (1) Reprint the order (full or partial), (2) Offer a partial refund or labelprint.com account credit.

10.5 Partial Defects & Order Acceptance

If only part of an order is defective, the Customer cannot reject the entire delivery unless the defect affects overall usability. If a small percentage of labels have minor defects, Labelprint.com may issue a partial credit or reprint only the affected portion.

10.6 Exclusions & Non-Refundable Cases

Labelprint.com is not responsible for: (1) Errors in customer-supplied artwork, (2) Color variations within industry tolerances (3) Delays caused by late approvals or unresponsiveness, (4) Shipping-related damages (covered under Section 9)

Section 11: Liability Limitations & Warranties

11.1 Disclaimer of Warranties

Labelprint.com provides custom-printed goods and services “as is” and “as available”. To the fullest extent permitted by law, Labelprint.com disclaims all express and implied warranties, including but not limited to: (1) Implied warranties of merchantability, (2) Fitness for a particular purpose, (3) Non-infringement of third-party rights

11.2 Limitation of Liability

Labelprint.com’s total liability for any claim shall not exceed the total invoice value of the order. Under no circumstances is Labelprint.com liable for (1) Indirect, incidental, or consequential damages, including but not limited to lost profits, business interruptions, or reputational harm. (2) Losses caused by incorrect customer-supplied artwork. (3) Minor defects within industry-accepted tolerances.

11.3 Production Tolerances & Minor Defects

Due to the nature of custom printing, excess or short deliveries of up to 10% are permissible and cannot be contested. The delivered quantity is invoiced accordingly.

11.4 Exemptions from Liability Limitations

The above liability limitations do not apply where prohibited by law, including cases of: (1) Fraudulent misrepresentation, (2) Intentional misconduct or gross negligence, (3) Culpable injury to life, body, or health, (4) Statutory product liability claims (where applicable)

11.5 Customer’s Recourse Against Labelprint.com

The customer’s right of recourse against Labelprint.com only applies to the extent that the customer has not granted additional contractual rights to its own customers beyond statutory defect and damage claims. Labelprint.com’s liability cannot exceed the legal liability the customer holds towards its own clients.

Section 12: Force Majeure

12.1 Definition of Force Majeure

A Force Majeure event refers to any unforeseen circumstance beyond Labelprint.com’s control that prevents or delays order fulfillment. This includes, but is not limited to: (1) Natural disasters (e.g., earthquakes, floods, fires), (2) Pandemics or government-imposed lockdowns, (3) Supply chain disruptions (e.g., raw material shortages, transport strikes), (4) Cyberattacks or IT failures, (5) Acts of war, terrorism, or civil unrest.

12.2 Impact on Orders

If a Force Majeure event affects production or delivery, Labelprint.com will notify the customer as soon as possible. All delivery and production timelines will be extended by the duration of the disruption. Labelprint.com is not liable for delays or non-performance caused by Force Majeure events.

12.3 Customer Rights & Order Termination

If a Force Majeure event causes a delay exceeding 60 working days, either party may choose to: (1) Continue the order once production resumes, or, (2) Terminate the affected order by providing written notice.

12.4 No Automatic Refunds

Payments for undelivered orders may be retained to cover costs already incurred by Labelprint.com (e.g., materials, pre-production work). Labelprint.com may, at its discretion: (1) Issue a credit note for future orders, or, (2) Offer a partial refund based on costs already incurred.

12.5 Resumption of Services

Labelprint.com will make reasonable efforts to resume production as soon as conditions allow. The customer will be notified of any updates regarding production status.

Section 13: Data Privacy Compliance (GDPR & US Privacy Laws)

13.1 Compliance with Data Protection Laws

Labelprint.com is committed to protecting customer data in compliance with applicable data protection laws, including: (1) EU General Data Protection Regulation (GDPR) for customers in the UK & EU, (2) UK Data Protection Act 2018 for UK-based customers, (3) California Consumer Privacy Act (CCPA) & other applicable US privacy laws for US-based customers.

13.2 Collection & Use of Customer Data

Labelprint.com collects and processes customer data only for legitimate business purposes, such as: (1) Processing orders and managing customer accounts, (2) Providing customer support and responding to inquiries, (3) Sending transactional and marketing communications (if consent is given), (4) Improving our website and services.

13.3 Data Storage & Retention

Customer data is stored securely and is retained for up to two (2) years after the last transaction, unless a longer retention period is required by law. After this period, data is either deleted or anonymized.

13.4 GDPR Compliance (UK & EU Customers)

Customers in the UK & EU have the following rights under GDPR: (1) Right to Access – Request a copy of the data we hold. (2) Right to Correction – Request corrections to inaccurate data. (3) Right to Deletion (“Right to be Forgotten”) – Request deletion of personal data. (4) Right to Restriction – Restrict processing of personal data in certain circumstances, (5)  Right to Data Portability – Request data in a commonly used format, (6) Right to Object – Object to direct marketing or automated decision-making.

To exercise these rights, customers can contact: help[at]labelprint.com.

13.5 US Privacy Compliance (CCPA & Other Laws)

For US-based customers, Labelprint.com complies with applicable state and federal privacy laws, including the California Consumer Privacy Act (CCPA).

US customers have the right to:(1) Request access to personal data collected, (2) Request deletion of personal data (except where legally required to retain it), (3) Opt-out of the sale of personal data (Labelprint.com does not sell personal data).

To exercise US privacy rights, customers can contact: help[at]labelprint.com.

13.6 Data Security & Third-Party Sharing

Labelprint.com implements industry-standard security measures to protect customer data. Customer data is never sold or shared with third parties without explicit consent, except: (1) When required to process orders (e.g., payment providers, couriers), (2) When required by law enforcement or regulatory authorities.

13.7 Marketing & Communication Preferences

Customers may opt-in or opt-out of marketing emails at any time by adjusting account settings or clicking “unsubscribe” in any marketing email. Opting out of marketing communications does not affect transactional emails related to orders.

Section 14: Confidentiality & Intellectual Property

14.1 Confidentiality Agreement

14.1.1 Definition of Confidential Information

For the purpose of this agreement, confidential information includes: (1) Business strategies, pricing, and order details, (2) Customer-specific designs, artwork, and specifications, (3) Technical data, manufacturing methods, and trade secrets.

14.1.2 Obligations of Both Parties

Both Labelprint.com and the Customer agree to: (1) Keep all confidential Information strictly confidential, (2) Use confidential information only for fulfilling the contract, (3) Not disclose confidential information to third parties without written consent.

14.1.3 Exceptions to Confidentiality

Confidentiality does not apply to information that: (1) Was already publicly known before disclosure, (2) Is disclosed with the rightful owner’s consent. (3) Must be disclosed under legal or regulatory obligations.

14.1.4 Duration of Confidentiality

These confidentiality obligations remain in effect for five (5) years after the termination of the business relationship.

14.2 Intellectual Property (IP) Rights

14.2.1 Ownership of Customer-Supplied Artwork

Labelprint.com does not claim ownership over customer-submitted artwork. The Customer guarantees that they have full legal rights to use, reproduce, and modify any submitted designs. Labelprint.com is not liable for trademark, copyright, or intellectual property disputes arising from customer-supplied artwork.

14.2.2 Labelprint.com’s Intellectual Property

All trademarks, logos, branding, templates, and proprietary technology used by Labelprint.com remain the sole property of Labelprint.com Limited. Customers are not permitted to copy, resell, or reproduce any Labelprint.com designs, templates, or software features without explicit written permission.

14.2.3 Use of Customer Artwork for Marketing

Labelprint.com may showcase printed labels in marketing materials, case studies, or online galleries unless the Customer opts out in writing before order completion.

Section 15: Amendments & Changes to the Terms

15.1 Right to Modify Terms & Conditions

Labelprint.com reserves the right to modify or update these Terms & Conditions at any time. Changes may be made to reflect: (1) Legal or regulatory updates, (2) Changes in Labelprint.com’s business operations, (3) Industry best practices.

15.2 Effective Date of Changes

Changes take effect immediately upon publication on the Labelprint.com website unless otherwise specified.

The latest version of these Terms & Conditions will always be available at: [company website link].

15.3 Notification of Changes

Customers will be notified of material changes to these Terms via: (1) Email notification to registered users, (2) Notice on the Labelprint.com website.

15.4 Orders Placed Before a Change

Orders placed before a change takes effect will remain governed by the Terms in effect at the time of purchase. Customers are responsible for reviewing the latest Terms before placing a new order.

15.5 Customer Acceptance of Updates

Continued use of Labelprint.com’s services after an update constitutes acceptance of the revised Terms. If a customer does not agree to the updated Terms, they must stop using Labelprint.com’s services and may request account closure.

Section 16: Severability & Final Provisions

16.1 Severability Clause

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a legally valid alternative that most closely reflects the original intent.

16.2 No Waiver of Rights

Labelprint.com’s failure to enforce any provision of these Terms does not constitute a waiver of that right. A waiver is only valid if it is expressly made in writing.

16.3 Binding Effect of the Agreement

These Terms are binding upon and apply to: (1)  The Customer and Labelprint.com, (2) Legal successors, permitted assigns, and representatives of both parties.

16.4 Language & Contract Interpretation

If these Terms are translated into other languages, the English version shall prevail in case of any inconsistencies.

16.5 Entire Agreement

These Terms & Conditions represent the entire agreement between Labelprint.com and the Customer. No verbal agreements or prior communications modify these Terms unless confirmed in writing by Labelprint.com.

SECTION 17: CONTACT INFORMATION

For any inquiries regarding these Terms & Conditions, customers can contact:

Labelprint.com Limited

First Floor, Embsay Mills, Skipton, BD23 6QF, United Kingdom

Website: https://labelprint.com

Customer Support: help [at] labelprint.com